We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.
Please ensure you contact your therapist by telephone and not SMS to either cancel or reschedule appointments.
In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees.
Charges will not be applied when the required cancellation notice is provided.
Clients who either forget or consciously choose to forget their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment.
Please note that future services may be denied until payment is received.