If you cannot attend your appointment, please give as much notice as possible as a matter of courtesy so that your appointment can be offered to another client. A 24 hour notice is required to cancel or change your appointment. If an appointment is cancelled with less than 24 hours notice then full payment will be due. In the unlikely event of your appointment being cancelled by me, then a reschedule will be offered.
BOOKING TERMS AND CONDITIONS
We understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all of my clients, and out of consideration for your therapist’s time, I have adopted the following policies:
We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.
Please ensure you contact your therapist by telephone and not SMS to either cancel or reschedule appointments.
In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees.
Charges will not be applied when the required cancellation notice is provided.
Clients who either forget or consciously choose to forget their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.
Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however I will do my best to satisfy the scheduled time.